FAQ

Absolutely! While we specialize in serving caterers and restaurant owners, our products are available to everyone. Whether you’re a professional in the foodservice industry or a homeowner looking for quality kitchen equipment, you’re welcome to browse, sign up, and take advantage of our wide selection, promotions, and sales.

Yes! In addition to FedEx delivery options, you can choose to pick up your order at one of our warehouses: 1375 Louvain O., Montreal or 710 Bouvier, Local 114, Quebec City. Some products are available only for in-store pickup — please check the product description for details. If your cart includes both shippable and pickup-only items, shipping fees will only apply to the items being shipped. Pickup-only products never add extra delivery charges.

Our website features a wide selection of top-quality brands like Victorinox, Vollrath, Libbey, and Steelite, and more but not all of our in-store products are online yet. We’re continually adding to our catalog to make more items available. If you don’t see what you’re looking for, simply reach out through our Contact Us page or give us a call — our team will be happy to assist you.

Yes! You can reach our sales team directly through the Contact Us page by sending a detailed message about your inquiry. Response times may vary depending on the request, but our specialists always do their best to get back to you quickly with the right solution.

Not always. Some images may display colors or accessories that are sold separately. Please refer to the product description for details on what’s included. If you’re unsure, feel free to reach out through our Contact Us page — our team will be happy to clarify.

Yes! You can follow us on Facebook, Instagram, and Twitter to stay connected. It’s the best way to keep up with our latest promotions, seasonal deals, rebates, coupons, and news — and an easy way to reach us if you have questions.

Certain products don’t list a price online because costs may vary by customer or supplier. In these cases, you’ll see a “Contact Us for Pricing” prompt instead of an “Add to Cart” button. To order, simply reach out to us through the Contact Us page or by email. Our team will provide you with an exact quote and discuss any delivery details. Once confirmed, you’ll be able to complete the purchase, and the price will be applied to your order.

Although Tzanet offers the same product pricing online and in-store, you should be aware that shipping processes differ, especially for heavy units and equipment. Online orders are subject to free shipping over $99 because no auxiliary service is included, given that the shipping is usually carried out using the FedEx carrier. Consequently, the deliveries will most likely be left at the door. By contrast, warehouse purchases will include orders transported to the location, carried inside the house or restaurant, unpacked, and placed at the preferred site with all the minor installation required. Note that Tzanet does not carry out full installations of equipment items. As such, additional shipping and handling fees will be associated to warehouse purchases as to cover the transportation, unpackaging, and placement of items at the preferred location or site. We invite you, while purchasing equipment or heavy units in-store, to contact us using the contact us email form to get a shipping quote for your equipment purchases.

Yes. We may call you if there are delivery or payment issues, or when you purchase large equipment (like refrigerators, grills, or coolers). That’s why it’s important to provide a valid phone number when you register.